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Account & Billing

Refund Policy for Cancellations

ESSENTIALS

Target: Personal Accounts 

Plan: Monthly

Situation: When a trial automatically converts to a Monthly subscription

POLICY

To prevent unexpected charges and reduce inconvenience for our users, we provide a 24-hour grace period right after your trial converts to a Monthly plan. Within this time frame, you can cancel and get a full refund if you decide not to continue.

Cancel within 24 hours → Eligible for a full refund.

  • Your subscription will be terminated immediately.
  • You will lose access to the service right away.

Cancel after 24 hours → No refund.

  • You will retain access until the end of the current billing cycle.

  • Direct purchase of Monthly (without trial) → No refund policy applies.

HOW TO CANCEL AND GET REFUNDS

  1. Go to License Tab of My Page and click [Refund available in n hours].
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  1. Proceed with Cancel Subscription.

Start Cancel Subscription
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Check Refund Information
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Survey

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3. Check your email to confirm your cancellation.

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If you purchase a Monthly plan directly without a trial, the refund policy does not apply. In this case, canceling your subscription will only stop the auto-renewal, and you will still retain access to the service until the end of your current billing cycle.

Other ways to get help

Contact SupportAI Chatbot (opens in a new tab)
Refund Policy for Cancellations | Marvelous Designer