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Manual

Troubleshooting

Troubleshooting issues that may arise while running the program


The following issues may arise upon running the program
  1. Sentinel HASP Driver failed to install properly

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    Though the Sentinel HASP Driver is installed alongside the program, there are cases where the Driver is not installed properly.
    This can be resolved by referring to the link below and manually installing the Sentinel HASP Driver.
    Installing Sentinel HASP Driver Manually

  2. Could not connect to the On-Line Authentication Server

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    Due to the user’s network setting or firewall, connections to the On-Line Authentication Server may fail.
    This can be resolved by following the link below and using the Off-Line License Key issued.
    Troubleshooting On-Line Authentication Failure

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