常见问题

Objective

How to solve certificate authentication issues after installation in Mac.

Operation

OPTION 1

※Note: Please make sure to download both certificate files from the links below to allow the program to run properly. 

1. Click on the link to download the Certificate_1(certificate.crt) /Certificate_2(IntermediateCA.crt) file.
2. Navigate to the folder where the Certificate file was downloaded.
3. Double-click the Certificate file, then click Add.
4. Keychain Access window appears.
5. Double-click on the Certificate file in the Keychain Access window.
6. The certificate information appears, then click on Trust to expand its menu.
7. Under "When using this certificate" set it to Always Trust from the drop-down menu.
8. Restart the computer.
9. Start the program. 
   
   

OPTION 2

※ Note: Should OPTION 1 fail to solve the issue, please use OPTION 2.

1. Click on the link to download the Certificate_1(certificate.crt) / Certificate_2(IntermediateCA.crt)/ Certificate_3(china-certificate.crt) file.  
   
   
2. Run Terminal.app.
   
   
   
   
3. Enter "cd" then locate the folder where the file was downloaded in Finder, and drag and drop into Terminal.app. 
   
   
   
   ※Note: 
   
   Possible Errors 
   
   Confirm if there is a space after cd.
   Confirm that the file path to where the downloaded file is located is correct.
   
   
4. Press Enter on the keyboard, input "ls-al" then press Enter on the keyboard again.   
   
   
   
   
   
   
5. Input
   sudo security add-trusted-cert -d -r trustRoot -k/Library/Keychains/System.keychain certificate.crt
   sudo security add-trusted-cert -d -r trustRoot -k/Library/Keychains/System.keychain IntermediateCA.crt
   sudo security add-trusted-cert -d -r trustRoot -k/Library/Keychains/System.keychain china-certificate.crt
   then press Enter on the keyboard.
   
   
   
   
   
   
6. Enter the password associated with the Mac account, then start the program.